Our Policies

Shipping policy

Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped.

Potential delays due to a high volume of orders or postal service problems may apply that are outside of our control.

Shipping Rates.
Each individual Caddie Wheel unit ordered will cost US$59.00 shipping and handling to the continental USA and Canada. If a bracket kit is ordered along with the Caddie Wheel unit, there will be no additional shipping fee for the bracket kit.

If a bracket kit is ordered separately, a shipping charge of US$30 will be added for each bracket kit ordered.

Shipping option
Shipping services will be contracted with a reputable shipping carrier such as USPS, FedEx, UPS, DHL, or similar type services.

All shipping parcels will be shipped using tracked ground or economy services. Tracking information will be provided via email once the shipping labels are created.

Duties/Customs Fees
We offer international shipping, however Duties, taxes, and customs fees may be applicable and are payable to the shipping carrier on delivery of your items. Brokerage services are provided by the shipping carrier. Caddie Wheel is not responsible for these charges if they are applied and are the your responsibility as the customer. It is not possible to specify your own freight broker.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@caddiewheel.com with your name and order number, and we will look into it promptly for you.

Shipping to P.O. boxes
Some carriers have limitations about shipping to P.O. Boxes. To avoid delays, if possible, please do not request shipping your items to a P.O. Box.

Return policy

Refunds, returns, and exchanges
We do not accept returns. We do not offer refunds.

Within 90 days of receipt of your item, if the product does not operate as designed or breaks due to manufacturer defect, Caddie Wheel will repair or replace your item at no charge to you. Shipping charges to send the item for repair or replacement are your responsibility. The repaired or replaced item will be sent to you with no additional shipping charges.

Please do not send items to us without first contacting our office for a Return Authorization. You may contact us by phone +1 866 923-7486 or by email info@caddiewheel.com

In the event that your order arrives damaged in any way, please email us as soon as possible at info@caddiewheel.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@caddiewheel.com

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